Industry Training & Capacity
Orcas | Geoff MooreIndustry Development Programs
REGIONAL CCCTA TRAINING
Our organization offers training services and workshops throughout the year to ensure your business is engaged, prepared and able to thrive. In the past, we’ve brought in experts on social media, customer service, reputation maintenance, experience design, Grow with Google, content marketing, health and safety. For more information on Industry Development Programs and Training Opportunities, please contact: kristi@landwithoutlimits.com
COACHING and MENTORING
If you are needing help solving a problem that’s unique to your business, interested in creating new experiences or want to prepare your product for different markets, consider the CCCTA’s Coaching and Mentoring services. In such situations, a member of the CCCTA staff can consult with you one-on-one and guide you through your learning free of charge! From overseas market preparation to digital marketing, accessibility, sustainability, experience design, Indigenous tourism, emergency preparedness to reputation management, and everything in between, the CCCTA Coaching and Mentoring services can help you become a more resilient and skillful business operator and ensure your business is able to flourish today and in the future. Please contact: kristi@landwithoutlimits.com
TOURISM RESILENCY NETWORK
The BC Tourism Resiliency Network is a long-term resiliency program providing BC tourism businesses with meaningful, one-on-one support to navigate the impact of the COVID-19 pandemic, adapt and work towards eventual recovery.
If you require one-on-one support, register here: https://tourismresiliency.ca/ccctrp/
Webinar Recording
A series of webinars and bulletins provides you with the answers you need to address some of the most common questions right now, such as impacts on the region, managing your business through the crisis, best practices, reputation management, human resource strategies, and recovery strategies. Click here to follow along with a recorded version or a written recap.
Ideas Labs
Ideas Labs have been a part of the BC Tourism Resiliency Network’s suite of programs to support long term resiliency of tourism businesses through and to the other side of the COVID-19 pandemic. Ideas Labs Topic Recaps can be found here: https://tourismresiliency.ca/ideas-labs/
DESTINATION BC
Interested in growing your skills and business? Destination BC has a learning centre that is open 24/7, access free resources and tools, featured articles, guides, templates, and videos. Stay tuned for webinars and training programs.
INDIGENOUS TOURISM BC
Indigenous Tourism BC (ITBC) supports Indigenous communities to identify, create, and ensure quality visitor experiences for land- and culture-based Indigenous business with training and capacity development programs. ITBC offers training for skills in customer service, communication, and marketing for Indigenous individuals, businesses, and communities. They also invite you to ask for the lessons that you find missing. ITBC offers one-on-one Stakeholder Coaching, based on your resources and needs.https://www.indigenousbc.com/corporate/what-we-do/experience-development/training/
Storytellers: Indigenous Tourism Interpretation is a two-day workshop designed for Indigenous tourism storytellers, focusing on storytelling and interpretation skills development to ensure quality guest experiences. https://www.indigenousbc.com/corporate/learning-material/storytellers-indigenous-tourism-interpretation-workshop/
The FirstHost Workshop celebrates the cultures and communities of Indigenous peoples and combines these traditional ways with contemporary best practices in customer service. Remarkable and authentic Indigenous tourism experiences rely on exceptional customer service, starting from the moment a visitor sets foot in a community and at every touchpoint that follows. This workshop covers various topics, including hospitality, communication, and interpersonal skills. https://www.indigenousbc.com/corporate/learning-material/firsthost-destination-ambassador-workshop/
BC HOTEL ASSOCIATION
The BCHA take great pride in representing British Columbia’s dynamic hotel industry and creating positive change. Included in their mission, they aim to shape the future of hospitality through advocacy, communication, and education. As part of this important work, they offer the tools industry leaders require for great success. Please see below links for previous and upcoming webinar presentations.
Learn more here: https://www.bcha.com/webinars.html
go2HR
go2HR can help you with any HR, Health & Safety and Training related questions or concerns. Please contact go2HR at info@go2hr.ca
go2HR offers a variety of training programs for the tourism industry:
BSAFE-BC Safety Assured For Everyone
BSAFE is a new online training course, created in partnership with tourism and hospitality stakeholders and go2HR, the tourism and hospitality industry health and safety authority. The course grew out of a Tourism Task Force recommendation. The training aims to provide staff with a strong foundation in COVID-19 health and safety protocols, and to assist them in understanding ever-evolving best practices. Upon successful completion of the course, participants are awarded a certificate that demonstrates their knowledge of and commitment to COVID-19 health and safety. https://www.go2hr.ca/training-education/bsafe
SuperHost
The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. Delivered online and in the classroom, SuperHost equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations. Since its launch in 1985, SuperHost has become the gold standard for customer service excellence in BC. https://www.go2hr.ca/training-education/superhost-customer-service-training
FOODSAFE
FOODSAFE is British Columbia’s food safety, handling and sanitation training. The Level 1 program equips foodservice workers with the knowledge and skills to apply proper food handling and preparation techniques and to follow appropriate safety measures to prevent food-borne illness.
The FOODSAFE program was jointly developed by the BC Ministry of Health, BC CDC, local Health Authorities, businesses, and educators. https://www.go2hr.ca/training-education/foodsafe-by-distance-education
Foundations of Workplace Safety
Entering the workforce for the first time can be intimidating. And statistics show that more than half of workplace accidents involve young or new workers during their first six months on the job. Effective training is key to helping you understand workplace safety and is the best way to prevent accidents. Designed specifically for young or new workers, the online Foundations of Workplace Safety course will help you enter the workplace with knowledge and confidence. This course also provides a great refresher for anyone already working in the tourism and hospitality industry. For a limited time only, go2HR is offering the Foundations of Workplace Safety course for free to educate tourism and hospitality workers about workplace safety. https://www.go2hr.ca/health-safety/our-services/foundations-workplace-safety-course
TOURISM MARKETING COURSES
Cariboo Chilcotin Coast Tourism has teamed up with eLearningU to bring you tourism online marketing webinars during this uncertain time. As many of you find yourselves working from home, now is the perfect opportunity to invest some time in projects that may have found themselves on the back burner. We would like to encourage you to explore the archive of tourism marketing webinars from the team at eLearningU!
Tourism businesses in the Cariboo Chilcotin Coast are being temporarily offered FREE access to over 350+ hours of tourism marketing courses on subjects including social media, brand management and marketing strategy. You can find further registration and course details here.
COMMUNITY FUTURES
Taking Care of Business – A Community Futures Program, provides valuable workshops and one-on-one support for businesses in the participating Community Futures regions throughout Northern BC.
Get Taking Care of Business with your FREE membership!
Your business team will have access to sponsored online workshops, webinars and professional business support.
Learn more: https://www.takingcareofbusiness.biz/
SMALL BUSINESS BC
Small Business BC helps British Columbia’s entrepreneurs grow successful and sustainable businesses through expert business advisors, educational services, easy-to-use free resources and engaging community events.
Small Business BC provides practical business seminars and online education to develop your business skills and strategy to run a successful business. Whether you need help starting your business, hiring employees, managing operations, or anything else, Small Business BC has a business education seminar for you.
Destination BC has a new partnership with Small Business BC to support tourism businesses through COVID-19 recovery and mitigate ongoing impacts. Learn more.
Learn more: https://smallbusinessbc.ca/education
Invasive Species Council of BC
ISCBC has been working in partnership with a diverse group of tourism industry professionals with funding from the Canada Nature Fund for Aquatic Species at Risk to develop the new Invasive-Wise Tourism program, a behavior-change program for the tourism industry. The overall goal of the program is to protect species at risk and BC’s rich biodiversity from the threats of invasive species by focusing on high-risk pathways such as movement by tourists, anglers, boaters, floatplanes, and recreationists.
eLearning Content:
Tourism and Invasive Species is an engaging and interactive eLearning training course developed exclusively for tourism operators and staff to increase awareness around invasive species and identify practical actions to prevent the spread of invasive species.
OTHER INDUSTRY TRAINING OPPORTUNITIES