Industry Training & Capacity
Orcas | Geoff MooreIndustry Development Programs
REGIONAL CCCTA TRAINING
Our organization offers training services and workshops throughout the year to ensure your business is engaged, prepared and able to thrive. In the past, we’ve brought in experts on social media, customer service, reputation maintenance, experience design, Grow with Google, content marketing, health and safety. For more information on Industry Development Programs and Training Opportunities, please contact: emergency@landwithoutlimits.com
COACHING and MENTORING
If you are needing help solving a problem that’s unique to your business, interested in creating new experiences or want to prepare your product for different markets, consider the CCCTA’s Coaching and Mentoring services. In such situations, a member of the CCCTA staff can consult with you one-on-one and guide you through your learning free of charge! From overseas market preparation to digital marketing, accessibility, sustainability, experience design, Indigenous tourism, emergency preparedness to reputation management, and everything in between, the CCCTA Coaching and Mentoring services can help you become a more resilient and skillful business operator and ensure your business is able to flourish today and in the future.
Please contact:
Patti Gerhardi for the Gold Rush Trail North at advisor@landwithoutlimits.com
Maryclaire Snowball for the Gold Rush Trail Central and Land of Hidden Waters North at advisor3@landwithoutlimits.com
Jacqueline Harper for the Gold Rush Trail South, Land of Hidden Waters South, and South Chilcotin at advisor4@landwithoutlimits.com
Judith Call for the Great Bear Rainforest and Chilcotin North at advisor2@landwithoutlimits.com
BC Sustainability Network
The BC Sustainable Tourism Network is committed to reshaping the travel experience into one that benefits both people and the planet. Our mission is to create lasting positive impacts on local communities while protecting the environments that make each destination unique. They work with tourism businesses, governments, and organizations to help them shift toward more sustainable practices. Learn more on their website: https://tourismresiliency.ca/about/
DESTINATION BC
Interested in growing your skills and business? Destination BC has a Learning Centre that is open 24/7, access free resources and tools, featured articles, guides, templates, and videos. Stay tuned for webinars and training programs. Learn more on the Learning Centre here: https://www.destinationbc.ca/learning-centre/
INDIGENOUS TOURISM BC
Indigenous Tourism BC (ITBC) supports Indigenous communities to identify, create, and ensure quality visitor experiences for land- and culture-based Indigenous business with training and capacity development programs. ITBC offers training for skills in customer service, communication, and marketing for Indigenous individuals, businesses, and communities. Learn more on their website: https://www.indigenousbc.com/corporate/learning-hub/
Indigenous Tourism Association of Canada
The Indigenous Tourism Association of Canada (ITAC) is a global leader in the marketing and development of Indigenous tourism experiences. ITAC’s members are Indigenous-owned and controlled businesses from every province and territory in the country. Learn more on their website: https://indigenoustourism.ca/
BC HOTEL ASSOCIATION
The BCHA take great pride in representing British Columbia’s dynamic hotel industry and creating positive change. Included in their mission, they aim to shape the future of hospitality through advocacy, communication, and education. As part of this important work, they offer the tools industry leaders require for great success. Learn more here: https://bcha.com/education/
go2HR
go2HR can help you with any HR, Health & Safety and Training related questions or concerns. Please contact go2HR at info@go2hr.ca
go2HR offers a variety of training programs for the tourism industry:
SuperHost
The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. Delivered online and in the classroom, SuperHost equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations. Since its launch in 1985, SuperHost has become the gold standard for customer service excellence in BC. https://www.go2hr.ca/training-education/superhost-customer-service-training
FOODSAFE
FOODSAFE is British Columbia’s food safety, handling and sanitation training. The Level 1 program equips foodservice workers with the knowledge and skills to apply proper food handling and preparation techniques and to follow appropriate safety measures to prevent food-borne illness.
The FOODSAFE program was jointly developed by the BC Ministry of Health, BC CDC, local Health Authorities, businesses, and educators. https://www.go2hr.ca/training-education/foodsafe-by-distance-education
Foundations of Workplace Safety
Entering the workforce for the first time can be intimidating. And statistics show that more than half of workplace accidents involve young or new workers during their first six months on the job. Effective training is key to helping you understand workplace safety and is the best way to prevent accidents. Designed specifically for young or new workers, the online Foundations of Workplace Safety course will help you enter the workplace with knowledge and confidence. This course also provides a great refresher for anyone already working in the tourism and hospitality industry. For a limited time only, go2HR is offering the Foundations of Workplace Safety course for free to educate tourism and hospitality workers about workplace safety. https://www.go2hr.ca/health-safety/our-services/foundations-workplace-safety-course
Outdoor Recreation Council of BC
The Outdoor Recreation Council of BC (ORCBC) is a charitable organization that serves as an umbrella group for over 100 outdoor recreation associations and organizations across the province, representing the public interest. They work with their members, government agencies, First Nations, other organizations, and the public to support outdoor activities that benefit people, local communities and the natural environment. Learn more on their website: https://www.orcbc.ca/resources
COMMUNITY FUTURES
Taking Care of Business – A Community Futures Program, provides valuable workshops and one-on-one support for businesses in the participating Community Futures regions throughout Northern BC. Your business team will have access to sponsored online workshops, webinars and professional business support.
SMALL BUSINESS BC
Small Business BC helps British Columbia’s entrepreneurs grow successful and sustainable businesses through expert business advisors, educational services, easy-to-use free resources and engaging community events.
Small Business BC provides practical business seminars and online education to develop your business skills and strategy to run a successful business. Whether you need help starting your business, hiring employees, managing operations, or anything else, Small Business BC has a business education seminar for you. Learn more: https://smallbusinessbc.ca/education
Invasive Species Council of BC
ISCBC has been working in partnership with a diverse group of tourism industry professionals with funding from the Canada Nature Fund for Aquatic Species at Risk to develop the new Invasive-Wise Tourism program, a behavior-change program for the tourism industry. The overall goal of the program is to protect species at risk and BC’s rich biodiversity from the threats of invasive species by focusing on high-risk pathways such as movement by tourists, anglers, boaters, floatplanes, and recreationists.
eLearning Content:
Tourism and Invasive Species is an engaging and interactive eLearning training course developed exclusively for tourism operators and staff to increase awareness around invasive species and identify practical actions to prevent the spread of invasive species.
OTHER INDUSTRY TRAINING OPPORTUNITIES